Company Policy

Privacy Policy

E-Learning Solutions from authorGEN - Our Company Policy

Thank you for visiting authorGEN.com. Our company name is Sikhya Solutions with a “Doing Business As” (DBA) filed under authorGEN Technologies in the state of North Carolina, USA.
We hope your experience with us is positive. It is our intention to provide qality products and services that meet your needs; our business grows if you can confidently recommend us to others.

Privacy Statement

We value your business and respect your right to privacy. Our web site is a safe environment for anyone who visits or purchases from us.
We use the information you provide when placing an order only to complete that order, to send you software update notifications, and to use it internally for informational purposes. We do not share this information with outside parties except to the extent necessary to complete your order (such as, for example, the U.S. Postal Service). We do not share your information with anyone else for any other reason.

Names We Use Online

We sell our products on the following website: http://www.authorgen.com/

Secure Store Information

Shopping at our Company Store is 100% safe; this guarantees the safety of your transaction information. Our secure online order center is protected with secure socket layer (SSL) technology.Your credit card information is encrypted so that it cannot be read by anyone else as it is sent over the Internet. So you can safely carry out your online transaction with us if you wish to purchase our products from our web site - http://www.authorgen.com.

Physical Media Sales

We offer software available for purchase via digital delivery:
1. (we e-mail you a download link and serial number/activation key)
OR
2. CD-ROM by Mail (we e-mail you the download and serial number, and we send you a shipment with the software via regular mail). CD-ROMs are available for an additional charge of $20.00. This includes the CD, labels, printing, and shipping. We'll ship within the United States or internationally for this flat rate.
By default, we ship software via digital delivery.

Payment and Taxes

We accept credit card payment through Visa, Master Card, and American Express. We also accept checks, money orders, and purchase orders (for purchases over $200, from Fortune 1000s, educational institutions, and United States non-profits only). Please contact us to start a non-credit manual order process at sales@authorGEN.com
7% sales tax applies to purchases originating in North Carolina, USA
If you order using a credit card, you will see the name "Sikhya Solutions" or "authorGEN Technologies" with our phone number on your statement.

Software Licensing

By purchasing "software" on our online store, you are purchasing a license to use that software under the terms of our Software License Agreement. You must hold a license for each computer the software will be installed on. There are two different licensing programs. One is the Single User License using which a single user of the software can install on his or her two personal computers. Second type of license is the Kiosk License which you need if there are more that one user of the software. With a kiosk license, you can install on only one computer in your organization with multiple users. License agreement is also available during the product installation.
We also offer a Site License, the information of which you can get by contacting us.

Delivery Policies

authorGEN Technologies sells software products and services. All software is delivered digitally. Refer to the download link on your purchase receipt for activation instructions. You will receive digital delivery unless you buy an authorGEN CD-ROM with your order for an extra cost (then you get both digital delivery and a CD-ROM in the mail).

Third Party Products

We may, at some point, offer hardware and software products from third parties for various promotions, bundles, and individual sale items. Our company does not develop and manufacture these products, and is in no way responsible for the performance or support of such products. We're simply a reseller in these cases -- if you need assistance using such a product, please contact the manufacturer directly. Sales of third-party products are sold under the same return policies as our other hardware products.

Return Policies

If you're having trouble with our products, please let us know. If you have questions, email us -- we're always happy to help!

Here's our official return policy:

Software Purchases

Since software deliverables are delivered instantly over the Internet, all sales are final. All of our products have free, downloadable trial versions -- we offer these trial versions for you to test the software to see if it meets your needs before purchase.

Platform Support

authorGEN Technologies sells products that support some or all of the following platforms, as specified on the product's home page: Windows 2000 or later installed with PowerPoint 2000 or later. Specific hardware requirements, such as USB or fire wire availability for video and availability for audio input may also be present. Please check the listed requirements to make sure your system supports them.

Software License Agreement

Your use of our products require acceptance of our software license. This license will be displayed on the screen before you are allowed to install our products.

©2008-2009, authorGEN Technologies. All rights reserved.  Privacy Policy